Live chat: Contact Electric Kiwi through its website and app, open on business days from 8am to 10pm, and weekends from 10am to 8pm.

Phone: Request a call back from the contact centre team by filling in a form on its website. You should receive a call back on a weekday between 9am-5pm.

Email: info@electrickiwi.co.nz or submit a message form on Electric Kiwi’s website; you should get an email response within 2 business days.

Social: You can also send Electric Kiwi a message on Facebook.

Complaints

If you have a customer complaint, contact Electric Kiwi as soon as possible; its customer service team will aim to resolve your issue within 20 business days or redirect your complaint to the appropriate team.

If your complaint isn’t resolved or you aren’t satisfied with the solution, contact Utility Disputes Limited.

Vulnerable and medically dependent consumers

Electric Kiwi will not disconnect the power supply for unpaid bills for customers that have been verified as medically dependent.

For customers that have been verified as vulnerable, Electric Kiwi has a vulnerable customer procedure where customers are genuinely unable to pay.

Learn more about medically dependent and vulnerable customers.