| Name: | Electric Kiwi |
| Address: | PO Box 106165, Auckland 1143 |
| Phone: | n/a |
| Email: | [email protected] |
| Website: | https://www.electrickiwi.co.nz |
| Terms and Conditions: | https://www.electrickiwi.co.nz/terms-and-conditions |
Instructions
Request up to the last 24 months of your electricity consumption data (i.e. the amount of power you used). This information can help you understand your electricity usage habits and make informed decisions when choosing a power plan for your household.
Choose to request either:
- a summarised report - the consumption data recorded on each of your bills, or
- a detailed report - the consumption data in its most detailed format
The amount of data provided will depend on the period you are requesting for, the type of meter, and how often the meter was read, e.g. if you have a smart meter, your data may include 15-minute interval readings. We recommend requesting a summarised report due to the volume of information you could receive in a detailed report.
Email [email protected]
Please note that Electric Kiwi is no longer included on the Powerswitch results pages because it has decided to not participate in the retailer success fee scheme. Consumer NZ requires participating retailers to contribute to the funding of Powerswitch via success fees. Without success fees from participating retailers, we would not be able to continue to provide consumers with the free Powerswitch service.
Electric Kiwi lets you nominate an hour of free power each day during off-peak times (9am to 5pm and 9pm to 7am). You can change your hour-of-power as often as you like. It guarantees you’ll save on power in your first year compared with your previous retailer or it will credit you the remainder. Customer service is via email and live chat. There’s no call centre to ring up, but you can request a call-back. Available throughout New Zealand as long as you have a smart meter. No fixed-term contracts or break fees.
Solar buyback is available at 12.5 cents per kWh (GST excl) on all MoveMaster price plans. On all other Electric Kiwi price plans, solar buyback is available at 8 cents per kWh (GST excl).
Electricity only.
Payment options:
- Direct debit and credit card
- Customers can pay bills weekly, fortnightly, monthly, or in advance with the Stay Ahead option. On the Stay Ahead 200 plan customers accounts are automatically topped up $200 when their balance reaches $0
- Instalment payments
- Prepaid
Bill types:
- Web
Complain to your retailer first. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint.