Genesis Energy

Genesis is one of New Zealand’s largest energy retailers and generators, supplying electricity, gas and LPG to more than 520,000 customers across New Zealand. 

Genesis owns and operates a diverse range of generation assets, including hydro, wind and thermal power stations. Its generation portfolio enables it to contribute significantly to New Zealand’s overall electricity supply, with a mix of renewable and non-renewable sources. 

The New Zealand Government holds a 51% shareholding in Genesis Energy, with the remaining shares publicly listed on the New Zealand stock exchange (NZX).

Genesis is headquartered in Auckland, with customer service and operations teams based throughout New Zealand. 

For more information, see the Genesis website. 

Genesis provides qualifying customers with Power Shout® hours. Customers can book eligible Power Shout hours ahead, book the hour they’re in, or use hindsight to book eligible electricity they’ve already used – up to 31 days later. Join an eligible Genesis residential electricity plan and get 50 Power Shout hours.

Genesis has an EVHome plan where qualifying customers get 50% off their variable household electricity day rate from 9pm to 7am.

With the EVerywhere add-on, customers can charge their EV on the road at ChargeNet stations and pay their variable day rate, saving up to 70% compared with standard public charging rates. 

• Electricity

• Natural gas (piped gas)

• LPG (bottled gas)

• EV charging plans

• Solar plans

• Broadband.

  
  Note: Genesis does not offer piped gas as a standalone product for new customers. To sign up for piped gas, you must also have your electricity supply with Genesis (dual fuel).

Payment options:

• Direct debit
• Credit/debit card
• Via the Genesis Energy app
• Auto-pay
• Internet banking
• Automatic payment
• Control-a-bill (a set amount paid each month, fortnight or week, and regular checks to ensure the amount being paid is in line with your energy use)
• Over the phone
• NZ Post

Bill types:

• Email
• Print (fee applies)
• Energy app

Phone: 0800 300 400, Monday to Thursday 8am - 5pm, Friday 8am - 3:30pm
Chat with the team: Monday to Thursday 8am - 6pm, Friday 8am - 3:30pm

Post: Genesis Energy resolutions, Private Bag 3131, Hamilton 3240. 
Mobile app: Genesis Customers can access their account details, bills, energy usage, and order LPG via the Genesis Energy mobile app or through the Genesis website. Tools include:

• Carbon emissions tracker
• Usage breakdown for customers to see where their usage is going
• Electricity Forecast allowing customers to plan ahead. 

Complaints

If you have a complaint, contact Genesis Energy as soon as possible. Its customer service team will work to resolve your issue promptly. You can view its resolution process here. 

If your energy complaint isn’t resolved or you aren’t satisfied with the solution, contact Utility Disputes Limited.   

Vulnerable and medically dependent customers  

Genesis will not disconnect the power supply for unpaid bills for customers who have been verified as medically dependent.   

If you are medically dependent or experiencing difficulty paying your bills, support from Genesis Consumer care. 

Electricity retailers are required to meet mandatory consumer care standards. Learn more at the Electricty Authority's Consumer Care Obligations webpage. 

Customers can view detailed information about their power usage via the Energy IQ app. 

Contact Genesis to request up to the last 24 months of your electricity consumption data. You can choose either: 

• a summarised report – the consumption data recorded on each of your bills or 

• a detailed report – the consumption data in its most detailed format. 

School-gen
Genesis supports tamariki in their learning through its School-gen programme. School-gen provides free, online learning resources and activities to inspire Kiwi kids to engage in science, technology, engineering, maths and mātauranga Māori (STEMM) while learning about energy and sustainability.

Whio Forever
Genesis has partnered with the Department of Conservation since 2011 to enhance the survival of who (blue duck), one of New Zealand’s rarest birds.