Megatel

Megatel is a New Zealand-owned, multi-service company, offering electricity, natural gas, broadband, fixed line phone, mobile and TV streaming services nationwide.  

It offers customers multilingual services in English, Korean, and Chinese, along with 24/7 AI chatbot support in over 100 languages.  

In 2019, Megatel became part of Nova Energy, benefiting from shared expertise and resources while maintaining its independent operations. 

For more information, visit the Megatel website.  

Megatel’s customers are eligible for MEGA Saver discounts when they bundle their electricity with broadband, mobile or gas.  

MEGA Saver provides the following monthly ongoing discount with no fixed term contract requirements: 

• electricity: 5% discount
• natural gas: 10% discount 
• broadband: $20 discount 
• mobile: $3 to $16 discount.  

New customers receive a $250 welcome credit for electricity (1-year term) and a 3-month half-price promotion for mobile (open term).  

Megatel offers:  

• electricity 
• natural gas
• broadband 
• fixed line phone
• mobile 
• TV streaming services 

Megatel offers a solar buy-back rate of 13c per kWh.

Customers can receive their bills via  

• Email
• MyMegatel APP
• Printed and mailed to you ($2.00 fee applies).  

Payment types include: 

• direct debit 
• recurring debit/credit card payment
• one-off payments via the MyMegatel app, including:
  • credit/debit card 
  • online bank transfer 
  • WeChat Pay, UnionPay and Alipay.  

Real-time AI chat: 24/7 customer support in over 100 languages.  

Live chat: Assistance from a representative. 

Phone: 0800 634 283 (MEGATEL) Open Monday to Friday 9am to 5:30pm 

Email:  

• General enquiries: [email protected]

• Accounts enquiries: [email protected] 

In person: Book an appointment via the Megatel website. Hours: Tuesdays and Thursdays, 9am to 11am or 2pm to 5pm. 

MyMegatel mobile app: Use the app to view invoices, track usage, pay bills and manage utilities. Downloadable from the Apple App or Google Play stores.

Complaints  

If you have a complaint, get in contact with Megatel’s customer service team. Where the customer service team is unable to resolve your complaint, it will be passed to the in-house Resolutions team, who will work with you to come to a fair and reasonable resolution 

If your complaint isn’t resolved or you aren’t satisfied with the solution, you can contact: 

• Utilities Disputes Limited 
• Telecommunications Dispute Resolution Scheme. 

Vulnerable and medically dependent consumers 

 See Megatel’s Consumer care policy.  

Megatel will not disconnect the electricity or natural gas supplies for unpaid bills for customers who have been verified as medically dependent.   

If you or someone living with you (even for a short period) depends on electricity or natural gas to run critical medical support equipment, you should contact Megatel’s customer service team.   

Customers that have been verified as vulnerable should inform Megatel’s customer service team who can provide advice on supply or payment options.   

For more information, see Megatel’s Customer Care Policy.   

Learn more about medically dependent and vulnerable customers here.  

Megatel customers can view short-term usage data using their online account and app.  

You can also contact Megatel and request up to the last 12 months of your electricity consumption data.  

Megatel is owned by Nova Energy.   

Nova owns and operates the 2 MW Kapuni solar power plant in Taranaki. It is also building what will be New Zealand’s largest solar power plant; a 400 MW solar plant south-east of Taupō.