| Name: | Octopus Energy |
| Address: | PO Box 481, Wellington 6140 |
| Phone: | 0800 947 867 |
| Email: | [email protected] |
| Website: | https://octopusenergy.nz/ |
| Terms and Conditions: | https://octopusenergy.nz/legal/customer-terms-and-conditions |
Instructions
You can request up to the last 24 months of your electricity consumption data (i.e. the amount of power you have used). This information can help you understand your electricity usage habits and make informed decisions when choosing a power plan for your household.
You can choose to request either:
● a summarised report - the consumption data recorded on each of your bills, or
● a detailed report - the consumption data in its most detailed format
The amount of data provided will depend on the period you are requesting for, the type of meter, and how often the meter was read, e.g. if you have a smart meter, your data may include 15-minute interval readings. We recommend requesting a summarised report due to the volume of information you could receive in a detailed report.
Email [email protected]
Octopus Energy offers NZ’s highest Solar buy-back rate at 17 cents per kWh (GST excl) on OctopusFixed. On all other Octopus Energy NZ plans, Solar buy-back is available at 12 cents per kWh (GST excl).
Octopus Energy is available in most major centres in NZ as long as you have a smart meter and is rolling out further nationwide in 2022/2023.
Octopus Energy has no fixed-term contracts or break fees.
- Electricity only.
- Payment options: Monthly direct debit, credit and debit card.
- Bill types: Email and web.
Half price nights: Keep the house warm overnight, or charge that EV, with our half price night rates (11pm-7am)
Off-peak power for everyone: Save money by using power when it’s off peak (11am-5pm and 9pm-11pm)
NZ’s leading Solar buy-back: Octopus currently offer NZ’s highest buy-back rate (17c) for exported Solar generation. Refer to terms and conditions
Easy as customer experience: Great local kiwi service and all the essentials to track usage, access bills and manage payments.
No break fees: We won’t charge you any break fees if you need to leave.
Speak to your retailer first. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint.
Octopus Energy has a global portfolio of renewable generation and has been the largest solar developer in Europe. They’re also backers of the Centre for Net Zero, a research institute looking at solutions for the climate challenge https://www.centrefornetzero.org/. Octopus Energy are committed to bringing these solutions to market for New Zealand consumers.