Pulse Energy

Pulse Energy is a community owned energy company, supplying electricity, gas, solar and broadband services to households and businesses throughout NZ.

Complain to your retailer first. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint. 

Electricity, natural gas, LPG and broadband. 

Payment options: 

• Direct debit
• Automatic payments
• Internet banking
• Online via Pulse Energy ‘My Account’ service
• Telephone banking
• Credit card (Visa/Mastercard only, surcharge applies)
• Over the counter at any BNZ or NZ Post branch
• SmoothPay - a service offering set regular payments based on estimated annual usage - is also available.

Bill types:

• Paper
• Email

Pulse offer a one-off $150 joining credit for new customers (note: if you leave or switch away from Pulse within 12 months the $150 joining credit will be reversed on your final bill).

Instructions

Request up to the last 24 months of your electricity consumption data (i.e. the amount of power you used). This information can help you understand your electricity usage habits and make informed decisions when choosing a power plan for your household.

Choose to request either:

• a summarised report - the consumption data recorded on each of your bills, or
• a detailed report - the consumption data in its most detailed format

The amount of data provided will depend on the period you are requesting for, the type of meter, and how often the meter was read, e.g. if you have a smart meter, your data may include 15-minute interval readings. We recommend requesting a summarised report due to the volume of information you could receive in a detailed report.

Email [email protected]
Phone 0800 785 733