Tensor

Tensor is an independent electricity retailer, catering exclusively to customers in Auckland.

Tensor’s Open Energy Network framework integrates diverse energy sources such as electric vehicles, solar power, battery storage, and HVAC systems. This enables Tensor to offer personalized energy solutions tailored to the unique requirements of their customers.

Tensor currently can only supply customers who have smart meters.

Speak to your retailer first. If your complaint isn't resolved, ask Utilities Disputes to consider your complaint. 

Electricity only. 

Payment options:

• Direct debit
• Credit card
• Internet banking
• Direct transfer
• Bank deposit

Bill types: 

• Online only bills available.

Instructions

Request up to the last 24 months of your electricity consumption data (i.e. the amount of power you used). This information can help you understand your electricity usage habits and make informed decisions when choosing a power plan for your household.

Choose to request either:

• a summarised report - the consumption data recorded on each of your bills, or
• a detailed report - the consumption data in its most detailed format

The amount of data provided will depend on the period you are requesting for, the type of meter, and how often the meter was read, e.g. if you have a smart meter, your data may include 15-minute interval readings. We recommend requesting a summarised report due to the volume of information you could receive in a detailed report.

Email [email protected]